These terms of service are an agreement between 12North Labs Inc. (“12North”, “we”, “us”) and the business that uses 12North (“you”). They govern the 12North app at console.12north.ai and the calls 12North answers for your business.
By creating an account or using 12North, you accept these terms. If you accept them for a business, you confirm that you have authority to bind it. Our privacy statement explains how we handle personal information.
12North is an AI receptionist that answers your business’s inbound phone calls. Using the details and settings you enter, it answers callers’ questions, checks whether a caller is within your service area, offers open times from your connected calendar and books appointments into it.
While these terms are in effect, we grant you a non-exclusive, non-transferable right to use 12North for your business’s own operations. Your team members and contractors may use it for that purpose. You may not resell it or run it for another business without our written agreement.
We keep our rights in 12North, its software and its documentation. You keep your rights in your business information and in the records of your calls and appointments. You give us only the rights we need to provide, protect and support the service for you.
12North currently charges no fees. If we introduce fees, they will apply only under an order that states the plan, the price and the term, and that you accept. Continued use of the service is never acceptance of a fee.
You must enter accurate business information, review it, and correct errors promptly. The receptionist presents your services, prices, service areas, hours and answers to callers as your business’s own information, so you are responsible for their accuracy and for the commitments they describe.
You must not present the receptionist so that callers believe they are speaking with a person. Where the law requires you to tell callers how their information is handled, or to obtain their consent, for example to record a call or send a text message, you are responsible for doing so.
You must have authority to connect any account you connect, such as a calendar. That provider’s own terms govern your relationship with it.
AI can misunderstand speech, state an incorrect fact or give an incomplete answer. Telephone networks, internet connections and connected calendars can also fail. Check important bookings and details before you rely on them. A booking exists only when 12North confirms it and the event appears in your calendar.
12North is not an emergency service. It does not assess danger or contact emergency responders. Do not present it as a way to reach emergency help. Anyone facing an emergency should call 911 or the local emergency number.
We do not guarantee that every call is answered, that the service is always available, or any revenue or number of bookings.
Keep your sign-in details secure, give access only to people you authorize, and tell us promptly about any access you did not authorize. You are responsible for use you authorize.
You must not use 12North to break the law, impersonate someone, send unlawful or unsolicited communications, infringe anyone’s rights, upload malicious code, reach another customer’s data, defeat access controls or disrupt the service. Do not probe our systems without permission. Good-faith security reports to support@12north.ai are welcome.
Do not enter payment card numbers, government identification numbers, health records or other specially regulated information into 12North.
Our privacy statement describes the personal information we process, including the information we process on your behalf about your callers. We use it as the privacy statement describes.
We use information received from Google APIs only to provide 12North’s scheduling features to you. Its use and transfer adhere to the Google API Services User Data Policy, including the Limited Use requirements. Disconnecting your calendar in the app revokes our access to it.
Each party will protect the other’s non-public business and technical information with reasonable care and use it only for the purposes of this agreement.
We may maintain, change and improve 12North. We will give you at least 30 days’ notice by email or in the app before a change to these terms that materially affects you takes effect, unless the law or an urgent security need requires a faster change. If you do not accept a change, you may stop using 12North and close your account.
You may stop using 12North at any time and ask us to close your account. Closing the account deletes your business and call information as the privacy statement describes.
We may suspend access to the extent reasonably necessary to deal with a serious breach of these terms, a security threat, unlawful use or a legal order. We will give notice and a chance to fix the problem first where we reasonably can, and we will restore access when the reason ends. Either party may end this agreement by written notice if the other breaches it materially and does not fix the breach within 30 days.
Each party confirms that it has authority to enter this agreement. Apart from the commitments in these terms and any rights that cannot lawfully be excluded, 12North is provided as is, and we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent the law allows.
Neither party is liable for indirect, incidental, special or consequential loss, including lost profits, to the extent the law allows this exclusion.
Each party’s total liability arising from this agreement is limited to the greater of CAD 1,000 and the fees paid or payable to 12North in the twelve months before the first event giving rise to the claim. Related events do not multiply this limit.
These limits do not apply to fraud, wilful misconduct or gross negligence, to death or bodily injury, or to any liability that the law does not allow to be limited.
Before starting a formal dispute, write to legal@12north.ai describing the problem and the outcome you want. We will acknowledge it within five business days and try to resolve it in good faith. This does not affect a legal deadline or your right to go to a regulator.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Toronto, Ontario have non-exclusive jurisdiction over disputes about them. A consumer keeps any protection and any court that the mandatory law of the consumer’s home jurisdiction provides.
The parties are independent contractors. These terms and any accepted order are the whole agreement about their subject. A delay in enforcing a right does not waive it. If a provision is unenforceable, the rest continues to apply. You may not transfer this agreement without our consent. We may transfer it to a company that acquires 12North’s business, under the same terms.
Support: support@12north.ai. Legal notices: legal@12north.ai. Privacy: privacy@12north.ai.
12North Labs Inc.