It asks what the caller needs, checks the address against your service area and offers open times from your calendar. When the caller needs you, it takes a message or transfers the call.
12North follows the same four steps a good receptionist would. It uses your settings at every step, so callers get your hours, your area and your words.
The caller hears the words you wrote. 12North then asks what they need and listens for the kind of job.
It compares the caller's address with the service area you drew. It answers questions using the answers you gave it.
It reads your calendar and each technician's availability. It allows for travel time and a buffer between jobs.
It books the time the caller agrees to. If the caller needs you, it takes a message or puts the call through.
Each example ends in one of the three outcomes 12North can record. The businesses and callers are fictional.
The record appears here when the call ends. The owner sees the same record in the 12North app.
Every call is listed with its time, its reason and one outcome: Booked, Message taken or Transferred. Messages include the caller's name, number and what they asked for.
Today's appointments sit beside the calls, with the address, the job and the technician for each.
Each setting is a choice or a field on one settings page. You can change them at any time, and the next call uses the new settings.
Every plan answers with your greeting and follows your settings. The plans differ in what 12North can do on the call. Monthly and annual billing are planned. Prices will be published before any plan can be bought.
For a business that wants every call answered and every message kept.
For a business that books jobs over the phone.
For a business whose calls need a setup we plan with you.
Plan names and inclusions may change before launch. Prices, plan limits, renewal and cancellation terms will be shown before you buy.
12North books into Google Calendar. It offers only times that are free in the calendar and inside your business hours.
You choose one of two options. 12North either books the next open time within business hours or transfers the call to you.
12North tells the caller it could not book the time and offers to take a message. The call record shows what happened. It records a booking only after the calendar confirms it.
You write the greeting and the answers to common questions. The rest of the call follows the options on your settings page.
12North can transfer the call to your phone. It can also take a message with the caller's name, number and reason for calling.
Both options are planned. Prices, plan limits, renewal and cancellation terms will be shown before you can buy a plan.
In a demo, we set up an agent with a business like yours and you call it. You hear the greeting, the questions and the booking as a caller would.
It asks what the caller needs, checks the address against your service area and offers open times from your calendar. When the caller needs you, it takes a message or transfers the call.
Every call is listed with its time, its reason and one outcome. Today's appointments sit beside the calls.
Monthly and annual billing are planned. Prices will be published before any plan can be bought.
For a business that wants every call answered and every message kept.
For a business that books jobs over the phone.
For a business whose calls need a setup we plan with you.
Plan names and inclusions may change before launch. Prices, plan limits, renewal and cancellation terms will be shown before you buy.
In a demo, we set up an agent with a business like yours and you call it.
Book a demo